If you did not receive a new welcome email when a new card is issued or when more funds are distributed, this article will help you troubleshoot.
For example, a Chek cardholder may have trouble locating the welcome email for the Chek card issued for their son’s upcoming Little League football season, but they did receive one when issued a card last season.
Please review and follow the following steps:
- Check your email inbox and spam/junk folder
Start by checking your email inbox, including any spam or junk folders. Sometimes emails can be
redirected to these folders, so it's important to thoroughly search for them. To help locate the email, search via your email platform’s search bar using the key words “welcome email” or the specific language for which the card was issued.
- Make sure you have updated to the newest version of the Chek mobile app
Additional funds may have to be added to your existing card/account or to a newly created card. Ensuring you have the newest version of the Chek mobile app is essential for troubleshooting. Go to the app store on your mobile device, search for Chek in the search bar, and update from there. Once this is complete re-login. If your current password is not working, please reset it. This can be done by clicking on the “Forgot Password” button in the Chek mobile app or online cardholder portal.
- Contact us
If you’ve followed the above steps and still cannot locate your welcome email, please reach out to firstname.lastname@example.org for assistance.
- Checking Your Account Profile
- Troubleshooting Login Issues
- Checking Your Account Contact Information