Cardholders

FAQs

• I can’t find my “Welcome to Chek” email, what do I do?
• A new card was issued, but I didn’t get a new welome email, what do I do?
• How do I contact Customer Support?
• My card was declined, or the merchant does not accept my card, what do I do?
• Can my card be in my preferred name?
• Can I use this card when I travel?

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Passkeys

• Passkey FAQ’s
• Passkey Browser and Device Compatibility
• Get Started Guide: Setting up a Chek Passkey
• Signing In With a Passkey (existing passkey)
• Managing Passkeys
• Handling Suspected Unauthorized Account Access

See all 7 articles

Account Management

• Checking App Notifications
• Changing Your Account Password
• Checking Your Account Contact Information
• Checking Your Account Profile
• Forgot Password
• Troubleshooting Login Issues

Billing Issues

• Card Declined

Cards

• Filtering Card Transactions
• Searching for a Transaction
• Reviewing a Transaction List
• Freezing a Card
• Adding a Card to Your Mobile Wallet
• Viewing a Card Number

See all 8 articles