FAQs
- I can’t find my “Welcome to Chek” email, what do I do?
- A new card was issued, but I didn’t get a new welome email, what do I do?
- How do I contact Customer Support?
- My card was declined, or the merchant does not accept my card, what do I do?
- Can my card be in my preferred name?
- Can I use this card when I travel?
Passkeys
- Passkey FAQ’s
- Passkey Browser and Device Compatibility
- Get Started Guide: Setting up a Chek Passkey
- Signing In With a Passkey (existing passkey)
- Managing Passkeys
- Handling Suspected Unauthorized Account Access
Account Management
Billing Issues
Cards
- Filtering Card Transactions
- Searching for a Transaction
- Reviewing a Transaction List
- Freezing a Card
- Adding a Card to Your Mobile Wallet
- Viewing a Card Number