How do I change or update my passkey?
Check out our Managing Passkeys Guide
Can I still access my account if my device with the passkey is not available?
Yes, you can access your account using the one-time passcode (OTP).
Is passkey authentication compatible with all browsers and devices?
Check out our Browser and Device Compatibility Guide to confirm compatibility.
Is there a limit to the number of devices I can use with my passkey?
Each browser and device get its own passkey assigned to it , there can only be one active passkey per browser/device.
There is no limit to the number of browsers or devices you assign passkeys to.
What is passwordless passkey authentication?
Chek utilizes passkeys for secure account and card access. Passkeys are renowned for their exceptional level of security and resilience against phishing attacks. A passkey serves as a secure digital key that functions as an alternative to passwords.
Your Chek account passkeys are associated with your device as a form of credential, removing the dependence on passwords that can be easily compromised. By using biometric authentication methods such as fingerprints or facial recognition, you can effortlessly access your account without the need for intricate passwords.
What are the benefits and security enhancements of using passkey over traditional passwords?
Passkeys offer several advantages over passwords:
- Enhanced security: Passkeys provide a higher level of protection against phishing attacks and data breaches compared to traditional passwords.
- Increased convenience: No more struggling to remember or reset forgotten passwords. With passkeys, a quick biometric scan grants access.
- Improved user experience: Passkeys are faster and easier to use, particularly on mobile devices, enhancing overall user satisfaction.
- Convenient across devices: Your passkeys are securely stored on your device, allowing easy login to Chek from any compatible device.
- Modern and future-proof: Passkeys represent the future of secure logins, and Chek is an early adoptor in this innovative technology to ensure the privacy and protection of your data.
Can I use passkey authentication on both the web and mobile platforms?
Yes! Majority of browsers and devices are compatible with passkey authentication. You will need to have a passkey created for each browser and device you would like to access your account from. Check out our Browser and Device Compatibility Guide to see which services and devices are compatible with passkeys.
Do I need to install any additional software to use passkey authentication?
Nope! There is no requirement to install any extra software for passkey authentication. It is seamlessly integrated within the Chek platform's existing system.
Are passkeys more secure than passwords?
Passkeys provide enhanced security in comparison to traditional passwords. Here are the reasons behind this:
Resistant to phishing: Passkeys eliminate the need to type or transmit sensitive data, rendering them immune to phishing attacks that target password theft.
Elimination of password leaks: Passkeys are not stored or transmitted online, preventing the possibility of data breaches that could expose your login credentials.
Enhanced encryption: Passkeys employ advanced cryptographic methods that render them nearly unbreakable, even for highly skilled hackers.
How does Chek protect my data and privacy with passkeys?
Chek places a strong emphasis on data security and privacy. When utilizing passkeys, we do not store your biometric information. Instead, we associate a unique encrypted key to your account, which is saved (or never with the one-time passcode) exclusively on your personal device.
This approach ensures the highest level of security and privacy for your biometric data.
How do I set up passkey authentication for the first time?
Setting up passkeys is easy! Check out our Get Started with Chek Passkeys Guide
What should I expect the first time I use passkey authentication?
Signing in with passkeys is easy! Check out our Get Started with Chek Passkeys Guide
What devices are compatible with Chek passkeys?
Check out our Browser and Device Compatibility Guide to see which services and devices are compatible with passkeys.
What should I do if I don’t have a compatible device for passkey setup?
No problem! Chek still provides the alternative of signing in through the use of one-time passcodes (OTP) which will be sent to your email or phone. You have the flexibility to select this option during the setup procedure or at any time when you would rather not utilize biometrics.
Can I set up passkey authentication on multiple devices?
Certainly! You can choose to generate a passkey for each of your devices and web browsers, allowing you to have full control over where your account can be accessed from.
Is there a backup method for accessing my account if I can't use passkey?
Chek still offers the option to sign in using one-time passcodes (OTP), which can be chosen at the sign-in portal. The OTP will be sent to your email or phone. Once received, you can input the given code into the sign-in portal when prompted. You have the flexibility to select this option during the setup procedure or anytime you prefer not to use biometrics.
If you have not received a one-time passcode (OTP) or if a saved passkey is not working:
Check out our Troubleshooting Passkeys Guide
Security and Troubleshooting
What happens if my device with the passkey is lost or stolen?
If you lose your device or it gets damaged, you can still access your Chek account using your remaining linked passkeys on other devices. You can also sign in with a one-time code if you are unable to use your passkey for any reason.
Can someone else use my passkey to access my account?
Chek passkeys are linked to the device and cannot be used from an unauthorized remote device.
If you suspect your account has been compromised due to your email account being compromised and the potential of someone trying to use the one-time passcode (OTP) to gain access to your Chek account, we are available to support you!
If you suspect that your Chek account has been compromised, Check out our Handling Suspected Unauthorized Account Access